They agreed to a 10% commission on the ATVs. I have been buying from them for last 7 years- purchasing over $50,000 of goods and services (2 snowmobiles and 5 atvs) Several months ago, I consigned 2 atvs and a Triton Trailer to them. Had an extremely negative experience with this place. Now I am no longer a customer of theirs (we made our first purchase there in 2001) and when talking to other riders will promote other options in the area.įrom this experience and other reviews it seems that a lot of their issues could be mitigated by significantly improving their communication skills. At the time I offered the service guy to make it right and said that I could come back another day if he just fixes that and I only pay for the new valve stem. I always give everyone a chance to make it right, but there is a principle involved. I called a couple of other shops and asked what they would do if that were to happen and the guy said "obviously replace the valve stem because that could be dangerous" and is an easy thing to explain. Last Saturday I wanted to ride and went to get air in the tires when the valve stem broke off and air was gushing out. I also said that they could have just called me and I would have approved that over the phone, its a no brainer. uhm what!? I asked why that wasnt just done at the same time since the tires were off already and now I would pay again for basically the same work, the answer "oh we dont want to charge customers for things they didnt approve", to which I replied that no rider in their right mind would have a problem with adding a $10 part if it means that they dont crash because of a sudden flat or have to pay for all the labor again to take off the tires. When I picked it up I was told that the valve stems will need to be replaced at some point too.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |